Pricing & Service Packages

• Residential
• Small Business
• Mid-Sized Business
• Enterprise

Residential

Acutech provides computer and network support services to home users on a time and materials basis. We do not charge for drive time if the client's home is within a 25 mile radius of our office in Orange, CA (see Areas Served). We also know that given the prices of home computers today, it does not make sense to pay $1,000 to fix a $500 PC. So Acutech sets a cap of 2.5 hours (per PC) for all residential PC service.

Call us at 1-800-414-7553 for our current residential rates.

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Small Business

Acutech defines a small business client as one who typically requires IT services on a quarterly or monthly basis and has:

• A single site
• A peer-to-peer network or a single server
• A single physical connection to the Internet
• 15 or less PCs

There are no drive time charges if the client's facility is within a 25 mile radius of our office in Orange, CA (see Areas Served). Our Small Business clients may engage our services on a pay-as-you-go, time and materials basis or through an annual service agreement. Acutech's annual service agreements provide:

• Significant discounts over our standard T&M rates
• Predictable monthly IT expenses. Each month, you only pay your monthly service agreement premium regardless of how many hours of service you used in that month.
• Guaranteed response times
• 7x24 emergency service coverage

Service agreements are available in a variety of sizes ranging from an average of 2 hours of service per month to an average of 16 hours per month.

Call us at 1-800-414-7553 for our current small business rates.

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Mid-Sized Businesses

Acutech's Mid-Sized Business clients typically requires IT services on a monthly or weekly basis. These clients have larger and more complex networking requirements than our Small Business customers and typically include one or more of the following characteristics:

• Multiple sites
• Two or more servers
• An Exchange server
• A SQL server
• Multiple physical connections to the Internet
• More than 15 PCs

There are no drive time charges if the client's facility is within a 25 mile radius of our office in Orange, CA (see Areas Served). Our Mid-Sized Business clients may engage our services on a pay-as-you-go, time and materials basis or through an annual service agreement. Acutech's annual service agreements provide

• Significant discounts over our standard T&M rates
• Predictable monthly IT expenses. Each month, you only pay your monthly service agreement premium regardless of how many hours of service you used in that month.
• Guaranteed response times
• 7x24 emergency service coverage

Service agreements are available in a variety of sizes ranging from an average of 2 hours of service per month to an average of 16 hours per month.

Call us at 1-800-414-7553 for our current mid-sized business rates.

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Enterprise

Acutech's Enterprise Clients are larger businesses with more complex networking requirements than our Mid-Sized Business customers. These businesses typically require IT services on a daily or weekly basis. Acutech only supports Enterprise-class clients through an annual service agreement. Service agreements are customized to suit the specific needs of the client.

Our Enterprise Service Agreements provide an alterative to in-house IT departments and offer the following advantages:

• Backup support for your primary technician during vacations or illness (see our team approach under The Staff).
• Availability of multiple technicians for project work which must be accomplished in a given timeframe.
• A wider breadth of technical knowledge than would be possible with a single in-house technician.
• Technical management oversight of the IT technician.
• No personnel overhead (recruiting, training, reviews, etc.).
• No financial overhead (Worker's Compensation, health insurances, training expenses, payroll taxes, etc.).

Call us at 1-800-414-7553 to discuss your specific requirements.

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