Emergency Services

Despite the best preventative maintenance program, IT systems will experience failures. And according to Murphy's Law, the failure of your systems will always occur at the worst possible time for your business. It is times like these when you need Acutech.

Unlike many smaller and sole-proprietor companies, Acutech guarantees emergency service response times to all its contract clients (clients covered by an Acutech annual service agreement. See Pricing & Packages for more information on Service Agreements). For non-contract customers, we typically provide same day response often within 4 hours or less.

At Acutech, we use the concept of a primary and secondary technician for each of our contract customers. The primary technician is the professional you interact with most of the time. This professional becomes very familiar with you, your staff, your IT systems and your business processes. So when an emergency arises, your primary technician is the best person to diagnose and fix the problem. However we also introduce a secondary technician to your account. In the event of an emergency and should your primary technician be unavailable, a second qualified professional will be available to deal with the crisis. (See the Staff page for more details on our team approach to providing IT services.)

This is just one of the ways Acutech can serve you better than a sole proprietor, IT support consultant or relying on your nephew Blake or your friend Murray.