The Staff

Acutech supports its clients with a team approach. Our contract customers have a Service Manager, a Service Coordinator, a Primary Technician and a Secondary Technician at their disposal:

Service Manager

Your Acutech Service Manager oversees the technical and business relationship with the client. His goal is to ensure your satisfaction with our service. The Service Manager develops custom support plans for clients, leads the design of custom solutions, provides project management for major system rollouts and upgrades, and provides general IT consulting services. Essentially the Service Manager fills the role of your CIO.

Service Coordinator

The Service Coordinator is responsible for interfacing with the client and scheduling all service activities including emergency services and routine maintenance appointments. She also handles all billing questions and can provide the client with service-related documentation such as our monthly Service Reports.

Primary Technician

The Primary Technician is the main point of contact with the client on a day to day basis. Your primary technician will deliver most of your on-site and remote services. He or she will get to know you, your staff and your network and be in a position to provide you the support that is right for your business. Acutech's technicians are Microsoft Certified Professionals and many have extensive training, experience and certifications in other areas such as Cisco networking, NetWare, Macintosh and other IT disciplines.

Secondary Technician

A second technician will be introduced to the client early in the relationship and will periodically assist the Primary Technician with service issues. The intent is to have a second technical resource who is also familiar with your network who can be available in emergency situations when your Primary Technician may not be available.