Why Acutech

There are many "companies" in Southern California offering computer and network services. Many are sole proprietor/one-man-band operations who may not be able to give you the level of support you need.

So why should you turn to Acutech for your IT support needs?

Proactive approach to IT Service

  • We develop customized maintenance plans for our clients.
  • Regularly scheduled on-site and remote maintenance visits allow us to find problems before they impact your network users.
  • Maintenance checklists and network documentation allows us to ensure consistent service delivery.

Knowledgeable

  • Acutech is a Microsoft Certified Partner.
  • Acutech's technical staff are Microsoft certified professionals at the MCP, MCSA and MCSE level.
  • We encourage our professional staff to continue their education and maintain their certifications through various company paid programs and bonuses.

Reliable

  • Acutech has been in business since 1995.
  • We are a member of the Southern California Better Business Bureau.
  • Our internal processes and systems allow us to accurately track open issues. Issues don't fall through the cracks.

Available

  • We have multiple IT professionals on-staff and using our system of an assigned Primary and Secondary Technician, you never have to worry about your computer guy being on vacation when you need him.
  • We set a sustained limit of 25 hours of billable time per technician per week. Because we don't overbook and overcommit our staff, they will be ready when you need them.
  • Need a problem solved over night? Need a new server rolled out on the weekend? Not an issue. We are available 7x24 for our contract business clients.
  • Guaranteed response times for all clients under an annual service agreement. But guarantees aside, most responses to emergency calls are 4 hours or less.

Solid, Predictable Business Model

  • Services are available on a Time and Material, pay as you go basis or through discounted annual service agreements.
  • Service agreements provide for predictable monthly IT budgets. Suddenly need a lot of service in a given month? No problem. You only pay for your monthly contract premium.
  • There are no hidden fees or multiple rate structures based on the type of work.
  • Monthly service reports clearly detail all services performed during the given month.
 
 
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