Customized Support Plans
The one thing we’ve learned over the years is that when it comes to IT support, one size does not fit all. Acutech Network Services offers our support and infrastructure management services across three delivery paths. You might want one, or you might choose one of each for different needs.
Time and Materials
This package is ideal if you need help with your IT occasionally, but aren’t interested in entering into a contract with us. All you have to do is call us when you need us, and we’ll help you as time permits.
Our Client Care package is a terrific approach if your IT environment is not too big or complex, but your needs are more than occasional. Under this agreement, you purchase a bank of hours that can be used over a 12-month period. This gives you a fixed monthly IT budget and hours to pull on as you need them. Of course, in most cases we recommend that we manage and maintain your environment so you can avoid technology pitfalls. This package has the added benefit that the more hours you sign up for, the cheaper they become.
Our premium offering gives you the best value. We deliver a full suite of technology services for one flat fee every month. This is effectively your IT department in a box. For far less than you could hire an entry-level desktop support or network administrator, you get comprehensive IT support, management, and technology.
Each of these offerings can be customized to meet your particular needs, but an example of what you get with Managed Care is:
- M-F, 7-5 remote support for all users
- Anyone can open a trouble ticket via email, portal, or phone call
- Vendor management
- Proactive network, computers, and security preventative maintenance
- Management and support of remote devices, including smartphones and tablets
- Anti-virus, anti-malware, and anti-ransomware for all computers
- Scheduled onsite visits
- Cloud-based offsite backup
- Monthly Network Health Report and reports of usage and trouble areas
- Quarterly in-person review of current environment and ongoing risks
- Annual Strategic Review
We believe each offering is compelling when you consider the depth and breadth of Acutech Network Services’s skills and capabilities. When taken together, they provide a flexible and cost-efficient means for you to grow your business knowing that your IT needs are covered.
Call us today so we can discuss how Acutech Network Services might build an IT Support plan that’s just right for you.